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Precise Thermal lmaging for Industrial Excellence

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FAQ

Q: Why the software detects the camera IP address but has no image output or image freezes?

A:
Possible causes: 1. Insufficient bandwidth. Check whether the camera network card is Gigabit Ethernet. Gigabit Ethernet is recommended; a 100M Ethernet card will automatically reduce the frame rate. 2. Network card configuration issue. For high frame rate cameras of 100Hz or 200Hz, enable the Jumbo Frame feature on the network card. 3. The local computer IP and camera IP are not on the same subnet. Modify the local computer's IP address to be on the same subnet as the camera, but not identical to the camera's IP. 4. The software does not support the operating system being used. Replace the operating system or computer.

Q: Why does the image flicker or show a scrambled screen?

A:
Possible causes: 1. Power supply voltage or power is insufficient for the camera requirements. Replace the power supply. 2. Camera hardware failure. Return to the factory for repair.

Q: Why is there a temperature measurement deviation?

A:
Possible causes: 1. Operating environment exceeds the product's specified range. Use appropriate cooling measures. 2. Temperature range mismatch. Select the appropriate temperature range for measurement.

Q: Why the software cannot detect the camera IP address?

A:
Computer firewall is blocking network transmission. Disable the firewall or add the software to the firewall whitelist.
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